Shipping & Other Important Stuff

The postal system seems to be broken at the moment. Shipping either within Australia, or overseas; parcels are being seriously delayed around the globe.

The below are the time estimates given to me by the courier I use. Please take them with a grain of salt, I cannot vouch for their accuracy.

Australian shipping time estimates

If you’re in Australia, about a week (and fingers crossed much less than two) – especially if you’re in a city or large town. Rural areas might be little longer, i’m afraid.

Outside Australia shipping time estimates

International time frames are something like this:
New Zealand; 10-16 working days
North America, Western Europe, Asia & The Pacific; 10-28 working days
The Rest of the World; 14-30 working days.

When you get to the checkout page, it will show you the amount. Yes, even without entering alllll your information… we all hate that game!

At this stage there isn’t anything formally on offer. But, if you need something urgently, email me and i’ll do my best to help you out.

If you’re in Australia, you can track your parcel every step of the journey.

Outside of Australia; it really depends on the couriers in your country. Worst case scenario you will be notified when it leaves Australia, enters your country and then when it’s delivered.

Your tracking info

Your tracking info is in an email from a company called “Sendle” – if it’s not in your inbox, please check your spam folder. If it’s not there, email me and I will get the tracking number and link for you.

According to the info provided by my courier company, it’s not possible to request a ‘Signature on Delivery’ – all deliveries will be changed to ‘Authority to Leave’ to eliminate person-to-person contact, due to this awful pandemic we’re living in.

No PO Boxes

First of all, I can’t ship to PO Boxes. This is because I use private couriers, and they can’t access private PO boxes.

If this is a total dealbreak for ya, email me and I might be able to send using regular Australia Post (different shipping costs will apply).

Nowhere under UN embargo

I apparently also can’t send packages to any countries currently under UN Embargo. This means Cuba, Guatemala, North Korea, Syria and North Sudan.

Temporary package suspension destinations (due to COVID-19)

• Bonaire, Sint Eustatius and Saba
• Cayman Islands 
• Central African Republic 
• Dominica 
• French Guiana 
• French Polynesia 
• Guadeloupe 
• Honduras 
• Lao, People’s Dem. Rep. 
• Libya 
• Martinique 
• Mauritius 
• Myanmar 
• New Caledonia 
• Nicaragua 
• Réunion 
• Suriname 
• Turkmenistan 
• Trinidad and Tobago 
• Yemen

Unfortunately, I can’t ship to PO Boxes. This is because I use private couriers, and they can’t access private PO boxes.

If this is a total dealbreak for ya, email me and I might be able to send using regular Australia Post (different shipping costs will apply).

If you’ve been tracking your parcel and something goes wrong (eg it says it’s been delivered and you can’t find it) please email me and I will contact Sendle and help with next steps.

As Cutting Shapes Club is going on indefinite hiatus after May 2023, these dresses are now on final (heavily discounted) sale. That means no returns for things like change of mind or incorrect size.

If there is a manufacturing defect, please email me immediately and we will work it out.